Business Letter
Writing: Account Terms and Conditions
By
Kenneth Beare,
About.com Guide
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The following letter
outlines the terms of a newly opened business account.
Useful Key Phrases
·
Thank you for opening
an account with...
·
I would like to take
this opportunity ...
·
Invoices are payable
within ...
·
As..., I will be happy
to answer any questions you may have regarding...
·
...and therefore
encourage the use of...
·
We consider this
incentive...
Example Letter
Dear ____,
Thank you for opening an account with our company. As one of the
leaders in this industry, we can assure you that our products and our services
will not disappoint you.
I would like to take this opportunity to briefly set forth our
terms and conditions for maintaining an open account with our firm. Invoices
are payable within 30 days of receipt, with a 2% discount available if your
payment is remitted within ten (10) days of receipt. We consider this incentive
an excellent opportunity for our customers to increase their profit margin, and
therefore encourage the use of this discount privilege whenever possible. We
do, however, require that our invoices be paid within the specified time, for
our customers to take advantage of this 2% discount.
At various times throughout the year we may offer our customers
additional discounts on our products. In determining your cost in this case,
you must apply your special discount first, and then calculate your 2% discount
for early payment.
As the credit manager, I will be happy to
answer any questions you may have regarding your new account. I can be reached
at the above number. Welcome to our family of customers. End of Letter
By
Kenneth Beare,
About.com Guide
See More About:
Letter Writing Format Daily English Writing a Letter of Interest
English Writing Skills English Grammar Practice
The following letters
adjust claims against unsatisfactory work.
Useful Key Phrases
·
I was very
disappointed to read your letter of ... dealing with ...
·
As someone who values
your business, I have already ...
·
Also, we will deduct
another X percent of the bill for the misunderstanding.
·
Thank you for your
patience.
Example Letter
Document Makers
2398 Red Street
Salem, MA 34588
2398 Red Street
Salem, MA 34588
March 10, 2001
Thomas R. Smith
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
Dear Mr. Smith:
I was very disappointed to read your letter of August 17 dealing
with the issue of incorrectly produced publicity leaflets. As someone who
values your business, I have already begun to find a solution to resolve this
problem.
My top photographer will call you to arrange an appointment at
your earliest possible convience to re-take photos in full color. Also, we will
deduct another 15 percent of the bill for the misunderstanding. Thank you for
your patience.
Sincerely,
(signature here)
Richard Brown
President
President
RB/sp
By
Kenneth Beare,
About.com Guide
See More About:
Letter Writing Format Daily English Car Accident Claim Writing a Letter of Interest
Online Business Letter
The following letters
make claims against unsatisfactory work.
Useful Key Phrases
·
As someone who has
worked with ...
·
we were very
disappointed to find / see / have discovered ...
·
As our written
agreement stipulated, we expected ...
·
I think you will agree
that a communication problem exists.
·
We would like you to ...,
or provide us with a refund.
Example Letter
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
3489 Greene Ave.
Olympia, WA 98502
August 17, 2001
Richard Brown, President
Document Makers
Salem, MA 34588
Document Makers
Salem, MA 34588
Dear Mr. Brown:
As someone who has worked with your company for over 3 years, we
were very disappointed to see the documents you produced for our latest Drivers
Co. publicity campaign.
As our written agreement stipulated, we expected full color
leaflets with fancy explanatory texts, but instead, we found that black and
white photos had been included in the prepared leaflets. I think you will agree
that a communication problem exists.
We would like you to send out a photographer to provide us with
the promised color coverage, or provide us with a refund.
Yours truly,
(signature here)
Thomas R. Smith,
Director
Director
TRS/lj
The Basics
By
Kenneth Beare,
About.com Guide
See More About:
IELTS SampleAim for a high IELTS Score. Online
study course and practice tests.www.scottsenglish.com
Business NewsEconomic & Business News - Free
Trial for Financial Professionalswww.eFinancialNews.com
The basics of good business letter writing are easy to learn. The following guide provides the phrases that are usually found in any standard business letter. These phrases are used as a kind of frame and introduction to the content of business letters. At the end of this guide, you will find links to sites that give tips on the difficult part of writing successful business letters – arguing your business objective. By using these standard phrases, you can give a professional tone to your English business letters.
The Start
Dear Personnel Director,
Dear Sir or Madam: (use if you don't know who you are writing
to)
Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are
writing to, and have a formal relationship with - VERY IMPORTANT use Ms
for women unless asked to use Mrs or Miss)
Dear Frank: (use if the person is a close business contact or
friend)
The Reference
With reference to your advertisement in the Times, your
letter of 23 rd March,
your phone call today,
Thank you for your letter of March 5 th .
your phone call today,
Thank you for your letter of March 5 th .
The Reason for Writing
I am writing to inquire about
apologize for
confirm
apologize for
confirm
Requesting
Could you possibly?
I would be grateful if you could
I would be grateful if you could
Agreeing to Requests
I would be delighted to
Giving Bad News
Unfortunately
I am afraid that
I am afraid that
Enclosing Documents
I am enclosing
Please find enclosed
Enclosed you will find
Please find enclosed
Enclosed you will find
Closing Remarks
Thank you for your help Please contact us again if we can help
in any way.
there are any problems.
you have any questions.
there are any problems.
you have any questions.
Reference to Future Contact
I look forward to ...
hearing from you soon.
meeting you next Tuesday.
seeing you next Thursday.
hearing from you soon.
meeting you next Tuesday.
seeing you next Thursday.
The Finish
Yours faithfully, (If you don't know the name of the person
you're writing to)
Yours sincerely, (If you know the name of the person you're
writing to)
Best wishes,
Best regards, (If the person is a close business contact or
friend)
Sample Letter
Here is a sample letter using some of these forms:
Ken's Cheese House
34 Chatley Avenue
Seattle, WA 98765
Tel:
Fax:
Email: kenny@cheese.com
34 Chatley Avenue
Seattle, WA 98765
Tel:
Fax:
Email: kenny@cheese.com
October 23, 2006
Fred Flintstone
Sales Manager
Cheese Specialists Inc.
456 Rubble Road
Rockville, IL
Sales Manager
Cheese Specialists Inc.
456 Rubble Road
Rockville, IL
Dear Mr Flintstone:
With reference to our telephone conversation today, I am writing
to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856
The order will be shipped within three days via UPS and should
arrive at your store in about 10 days.
Please contact us again if we can help in any way.
Yours sincerely,
Kenneth Beare
Director of Ken's Cheese House
Director of Ken's Cheese House
More Detailed Help with Business Letters
By
Kenneth Beare,
About.com Guide
See More About:
The following letters
acknowledge the receipt of various items.
Useful Key Phrases
·
I hereby acknowledge
the receipt of the following documents...
·
I am acknowledging
receipt of...
·
It will be brought to
his attention immediately upon his return.
·
If I may be of any
assistance..., please do not hesitate to call.
Example Letters
Acknowledgment Of Receipt
[date] ACKNOWLEDGMENT OF RECEIPT
I hereby acknowledge the receipt of the following documents from
the firm of [firm] :
____________________________
[Signature of Client]
Acknowledgment Of Letter
Dear ______
Because ______ is out of the office for the next two weeks I am
acknowledging receipt of your letter dated May 20, l983. It will be brought to
his attention immediately upon his return.
If I may be of any assistance during Mr. Jones' absence, please
do not hesitate to call.
Yours Sincerely,
________
If business letter writing is important to
your career, I'd consider purchasing 3,001 Business and Sales
letters. This reasonably priced package provides templates of
English business letters for just about any business situation imaginable. For
more detailed help with standard business writing skills, I highly recommend
these business English
2345 Walter Way
Green Bay, WI 54311
October XX, 20XX
Green Bay, WI 54311
October XX, 20XX
Ms. Susan Lowery
Internship Coordinator
Associated Bank
123 Adams Street
Green Bay, WI 54303
Internship Coordinator
Associated Bank
123 Adams Street
Green Bay, WI 54303
Dear Ms. Lowery:
During the Fall Job and Internship Fair at the
University of Wisconsin – Green Bay, I had the opportunity to visit with Stella
Burke, your College Recruiting Manager. She suggested that I contact you
directly to receive more information about your summer internship program.
Through a course on financial institutions, I was exposed
to many aspects of commercial banking. This represents a career opportunity
that would allow me to combine my interest in finance and my strong
interpersonal skills which I have developed through my various work experiences
and campus activities. To compliment my academics and present work experience,
I would hope to participate in an internship during the summer of 20XX.
I would appreciate any information that you could
forward to me about your summer internship program. If you have any
questions, I can be reached at (920) 883-XXXX. I look forward to
receiving the information and speaking with you soon.
Sincerely,
Janet L. Smith
Janet Smith
2340 University Avenue
Green Bay, WI 54311
Green Bay, WI 54311
September 22, 200X
Jacqueline C. James
Program Director
Fox Valley Autism Center
309 De Witt Street
Appleton, WI 54911
Program Director
Fox Valley Autism Center
309 De Witt Street
Appleton, WI 54911
Dear Ms. James:
After reading the Family Advocate position listing
available with Fox Valley Autism Center on Wisconsin JobNet, I have become
quite interested in this position. A senior at the University of
Wisconsin-Green Bay, I will complete my Bachelor’s Degree in Human Development
in May 20XX. The prospect of joining your staff in this role would be a
welcome and exciting challenge.
Over the past semester, I have had the opportunity to
participate in an internship with the Wisconsin Early Autism Project. This
involved working one-on-one with autistic children on cognitive and behavioral
issues, and participating in staff meetings to review therapy plans. Through
this experience, I have demonstrated the ability to work independently as well
as become a valued team member. In addition to my internship, my
communication and leadership skills have been cultivated through my
extracurricular involvement and conducting class group projects and
presentations. Through this combination of skills and experience, I am confident
that I could be an asset to your staff in the Family Advocate position.
My resume is enclosed for your review. If you have
questions or wish to arrange an interview, I may be reached at (920)
689-XXX. Thank you for your time and consideration.
Sincerely,
Lisa J. Hall
Lisa J. Hall
3322 Manitowoc Road
Green Bay, WI 54311
January XX, 20XX
Green Bay, WI 54311
January XX, 20XX
Ms. Nicole Hoida
Quad/Graphics, Human Resources
N63 W23075 Hwy 74
Sussex, WI 53089-2827
Quad/Graphics, Human Resources
N63 W23075 Hwy 74
Sussex, WI 53089-2827
Dear Ms. Hoida:
Through Career Services, I learned that Quad/Graphics
will be interviewing at the University of Wisconsin-Green Bay on Thursday,
February XX, 20XX. I am writing to express my interest in your training
program and would like an opportunity to meet with you during your visit.
The career opportunity offered with your organization is
a strong match for my well-rounded background. As a Communication and the
Arts major with a Graphic Communications emphasis, I have worked on several
team-designed projects ranging from logo design to creating promotional
materials for an area business. My classroom experiences combined with my
expertise using QuarkXpress, Adobe Illustrator and PhotoShop will allow me to
be a successful member of your design team.
As you will note on the enclosed resume, I have been an
intern for two years with the March of Dimes. In that position, I worked
with several staff members to design and create advertising and brochures for
fundraising events. Through this interaction, I have realized the value
of communication in translating a client’s ideas into a visual product. I
would welcome the chance to apply the skills and knowledge I have gained to a
position at Quad/Graphics.
I am eager to have an opportunity to interview with you
during your visit to the UW-Green Bay campus. If scheduling an interview
is not possible, I would be willing to travel to your office for a
meeting. If you have any questions, please feel free to contact me at
(920) 983-XXXX.Thank you for considering my candidacy for this position.
Sincerely,
Paul A. Sikes
Paul A. Sikes
Enclosure: Resume
3225 Walter Way
Green Bay, WI 54311
February XX, 20XX
Green Bay, WI 54311
February XX, 20XX
Ms. Rebecca Stanonik
Human Resources Generalist
Schenck Business Solutions
200 East Washington Street
Appleton, WI 54911
Human Resources Generalist
Schenck Business Solutions
200 East Washington Street
Appleton, WI 54911
Dear Ms. Stanonik:
Thank you for extending the offer for an interview. I am
enthusiastic about the opportunity to meet with you and further discuss the
Staff Accountant career opportunity. Given your organization's emphasis
on teamwork, quality customer service and well-developed communication skills,
my career goals are a match with your organization's needs.
As discussed, I will arrive at your Appleton office by
2:00 p.m. on Monday, October XX for an orientation meeting and discussion of my
interview schedule. I will bring my completed application for employment
at this time. At your request, I will keep track of my travel and
accommodation expenses. These expenses and receipts will be submitted to
you at the completion of my visit for reimbursement.
Thank you again for the opportunity to interview with
Schenck Business Solutions and for the thoughtful consideration of my
qualifications. If you have additional questions, please contact me at
(920) 465-XXXX. I look forward to meeting you next week.
Sincerely,
Andrew L. Connors
Andrew L. Connors
3225 Walter Way
Green Bay, WI 54311
February XX, 20XX
Green Bay, WI 54311
February XX, 20XX
Ms. Jill Verges
College Recruiting Manager
Marshall & Ilsley Corporation
770 North Water
Milwaukee, WI 53202
College Recruiting Manager
Marshall & Ilsley Corporation
770 North Water
Milwaukee, WI 53202
Dear Ms. Verges:
Thank you for the opportunity to interview on-site at
the Marshall & Ilsley office in Milwaukee. I found my observation
hour in the Loan Department very interesting and was impressed with the total
number of customers and accounts that are being reviewed on a daily
basis. In addition, the collegial, professional environment to which you
made reference was very apparent during my interviews.
I especially wanted to express my appreciation for your
assistance and insightful suggestions throughout my application process with
the Marshall & Ilsley Corporation. Through my previous experience and
academic preparation, I have developed and utilized strong analytical,
interpersonal and organizational skills. I am confident after my interview that
my background and qualifications would contribute to the Management Associate
Program.
The Management Associate Program represents an excellent
and exciting opportunity. If additional information in support of my
candidacy is required, I would be willing to provide it at your request.
I can be reached at (920) 883-XXXX. As you indicated, I can expect to
hear from you by April XX. If I have not received correspondence from you
at that point, I will call to inquire about the status of my candidacy.
Thank you again for your time and consideration.
Sincerely,
Andrew L. Connors
Andrew L. Connors
2421 Ridgeway
Drive
Green Bay, WI 54306
April XX, 20XX
Green Bay, WI 54306
April XX, 20XX
Ms. Vera Argo
Recruitment Coordinator
Cargill, Inc.
1 Cargill Drive
Cedar Rapids, IA 52513
Recruitment Coordinator
Cargill, Inc.
1 Cargill Drive
Cedar Rapids, IA 52513
Dear Ms. Argo:
Thank you for the prompt telephone call concerning the
status of my candidacy. I am very pleased to receive an employment offer
for the Quality Assurance Chemist position beginning at the end of May 20XX.
Before making a decision regarding this opportunity, I
would like to receive additional information about the position as well as the
orientation program for the laboratory science personnel. During my on-site
interview, Mr. Dennis Givens mentioned a new guidebook that details
the orientation program in addition to the products and customers of
Cargill. If possible, I would like to receive a copy of this for
review. I understand that the orientation program will last for three
months during which time I will travel to Minneapolis, Minnesota to receive
training at Cargill’s corporate headquarters. After this orientation period, I
will be assigned to the Corn Milling division in Cedar Rapids, Iowa.
I am very pleased to have been given an opportunity to
begin my professional career with Cargill, Inc. As you requested, I will
make my decision before May X, 20XX. If you have any questions, please
feel free to contact me at (920) 465-XXXX. I look forward to speaking
with you in the near future.
Sincerely,
E. James
Dominguez
E. James Dominguez
2345 Walter Way
Green Bay, WI 54311
May XX, 20XX
Green Bay, WI 54311
May XX, 20XX
Mr. Tim Yandila
Program Director
Boys and Girls Club of Green Bay
1451 University Avenue
Green Bay, WI 54302
Program Director
Boys and Girls Club of Green Bay
1451 University Avenue
Green Bay, WI 54302
Dear Mr. Yandila:
It is with great enthusiasm that I accept a position
with the Boys and Girls Club of Green Bay. I thoroughly reviewed the
details of the position in the letter of employment I received. This program
provides an opportunity to work with young adults in a variety of settings as
well as put my administrative skills into practice. I look forward to
beginning the position.
As we discussed, my starting salary will be $28,500 with
the full range of benefits granted to professionals. I understand that
the training program begins on July XX. As requested, I will complete the
advance employment and benefits forms as I receive them and promptly return
them to you at the address listed above.
I will await further correspondence from your office and
the employment contract. In the meantime, if you need any additional
information, please contact me at (920) 465-XXXX. I look forward to
beginning the program and meeting my fellow new professionals.
Sincerely,
Janet C Smith
Janet C. Smith
1322 Manitowoc Road
Green Bay, WI 54311
May XX, 20XX
Green Bay, WI 54311
May XX, 20XX
Mr. Steve Rogers
Director
Point Beach Nuclear Plant
123 Energy Road
Manitowoc, WI 54220
Director
Point Beach Nuclear Plant
123 Energy Road
Manitowoc, WI 54220
Dear Mr. Rogers:
As I have expressed to you previously, I have been
consistently impressed by the quality of the application process at Point Beach
Nuclear Plant. I was pleased to speak with you on Monday and hear that I
have been offered a position with your team.
As I mentioned to you Monday during our interview, I had
received two other offers, both of which are located in Madison, WI.
After careful consideration, I have decided that these offers would
present me with an option to return to an area closer to my family. Therefore,
I must decline your offer at this time.
I thank you for the thoughtful consideration and the
offer I received. I look forward to possibly seeing you in the near
future, and I wish you the best of luck in your search for an appropriate
candidate.
Sincerely,
Paul A. Sikes
Paul A. Sikes
123
Main Street
Marinette, WI 54143
April XX, 20XX
Marinette, WI 54143
April XX, 20XX
Joe
Phoenix
Owner/Entrepreneur
Phoenix Photography
123 University Avenue
Green Bay, WI 54311
Owner/Entrepreneur
Phoenix Photography
123 University Avenue
Green Bay, WI 54311
Dear
Mr. Phoenix:
While
reviewing the Phoenix Network through Career Services at the University of
Wisconsin – Green Bay, I found your name as someone who has volunteered to
provide career-related advice to students. As a student in the
Communication program at the university, I am developing a strong interest in
photography as a career. I would be very interested in speaking with you
about your experiences as a professional photographer.
My
background includes several part-time jobs, including a position I have
recently started at the Camera Corner, a local photography studio and retail
store. I have always had an interest in photography, which prompted me to
register for the Introduction to Photography course offered next fall. I
am interested in hearing what you feel are the positives and negatives in the
field, what advantages or disadvantages different college majors offer, and
what types of experiences you would recommend I pursue.
I
would greatly appreciate an opportunity to discuss your thoughts on the field
of photography, either in person or over the phone. Please contact me at
(715) 732-XXXX or at janestudent@yahoo.com
to find a mutually convenient meeting time. I look forward to hearing
from you. Thank you for your time and consideration.
Sincerely,
Jane B. Student
Jane
Student
By
Kenneth Beare,
About.com Guide
See More About:
IELTS SampleAim for a high IELTS Score. Online
study course and practice tests.www.scottsenglish.com
Letter Writing Format English Writing Lessons Writing a Letter of Interest
Grammar Test Daily English
We write an inquiry
when we want to ask for more information concerning a product, service or other
information about a product or service that interests us. These letters are
often written in response to an advertisement that we have seen in the paper, a
magazine, a commercial on television when we are interested in purchasing a
product, but would like more information before making a decision.
Remember to place your or your company's address at the top of
the letter (or use your company's letterhead) followed by the address of the
company you are writing to. The date can either be placed double spaced down or
to the right.
Important Language to Remember
·
The
Start: Dear Sir or Madam
To Whom It May Concern - (very formal as you do not know the person to whom you are writing)
To Whom It May Concern - (very formal as you do not know the person to whom you are writing)
·
Giving
Reference: With reference to
your advertisement (ad) in...
Regarding your advertisement (ad) in ...
Regarding your advertisement (ad) in ...
·
Requesting
a Catalogue, Brochure, Etc.:
After the reference, add a comma and continue - ... , would (Could) you please
send me ...
·
Requesting
Further Information: I would also like to
know ...
Could you tell me whether ...
Could you tell me whether ...
·
Signature: Yours faithfully - (very formal as you do not
know the person to whom you are writing)
An Example Letter
Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501
2520 Visita Avenue
Olympia, WA 98501
Jackson Brothers
3487 23rd Street
New York, NY 12009
3487 23rd Street
New York, NY 12009
September 12, 2000
To Whom It May Concern:
With reference to your advertisement in yesterday's New York
Times, could you please send me a copy of your latest catalogue. I would also
like to know if it is possible to make purchases online.
Yours faithfully
(Signature)
Kenneth Beare
Administrative Director
English Learners & Company
Administrative Director
English Learners & Company
|
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|
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Minutes of RSD Meeting
K
Thong Huot Telecom Co., Ltd.
at NPC(Meeting Room)
Wednesday,
January 6th, 2010
9:00a.m. - 12pm.
Presiding:
Ms. Siriporn – CEO
Present: Mr.
Chet Seth – Retails Director
Mr.Yoeun Makara
– Acting Retail Sales Manager
Mr. Warren – Acting Corporate Director
Mr. Be Shiang
– Field Force Manager
Ms. Vuochny –
Retail Sales Coordinator
Mr.
Sovannarith – NSM Supervisor
Ms. Chan soma
– NPD
Supervisor
Mr. Huon sovan
– NSV Supervisor
Mr. Sokunthea – NSS
Supervisor
Ms. Sovary – NPC
Supervisor
Ms. Chenda – NSSV
Cashier
Mr.
SokSan – Market Executive
Call to order:
The meeting was called to order at 9:00am in the Meeting Room at NPC.
Committee
Report(s):
CEO was a Chairperson and provided an excellent discussion on
purpose of finding the good points and weak points of each showroom and then
she tried to contribute the solutions to all attendees.
The main purpose stated by CEO to the essence of the
meeting to be held as from functioning by CEO starting from Wednesday, 06
January, 2010.
First of all, CEO greeted all the participants and
asked each supervisor to present about the customer situation of each showroom
and to talk about the difficulties faced in year 2009 which started by the
following person.
Mr.
Huon Savan: NSV Supervisor
1. Briefly, he began talking about the situation of
customers walking in his showroom. He said Most of the customers are Chinese
people considered 60%; 30% are nation and 10% are foreign customers. Nowadays,
he said there are a few clients visited his showroom depending on days it means
that from Monday to Friday there are less customers both nation and foreign.
But on Saturday and Sunday there are a few visitors and buyers, especially
Chinese coming in group.
2. Talking about
difficulty, he said there are obstacles which have not yet been solved. First
is the customer traffic. As seen clearly, it is very difficult for customers
when they want to purchase a phone there because of the street. Another thing
is motor and car parking. As known the space in front of showroom is too small to
park. Moreover, he said some people don’t know his showroom yet because it is
located in quite not good position so they do not come to purchase a phone even
some living near his showroom.
CEO Comment: CEO said we should promote NSV via internet website and
also we need marketing department to assist in putting the signs along the
street in the hope of informing people that there is a Nokia showroom near
here. More importantly, CEO said as to get people know NSV more she is
planning to make some advertising events there.
Mr.
Sokunthea: NSS Supervisor
1. He said in general, Most of the customers are
foreigners approximately 70% while local are 30%. Normally, there are a lot of
visitors on Saturday and Sunday.
CEO: Regarding to the shortage of local customers, CEO
asked: Did you make an event to inform people that you change the location to
Lucky mall supermarket?
Mr. Sokunthea said yes of course.
Additionally, Mr. Makara (Acting Retail Sales Manager) replied we
did it. We made opening ceremony and asked Tuk Tuk to drive along the street to
make people aware of the change.
CEO Comment: It is quite good if there are 70% are foreign
customers but we should understand more about the segmentation of customers.
2. In addition, he said appearance of his showroom was
quite good because it was situated in Lucky mall supermarket where people
usually go shopping. Meanwhile there were also a few problems. One of them was
parking. He added that every customer has to pay 500 riel to 1000 riel for
parking space. With this, some customers felt inconvenient to visit or come to
buy a phone in his showroom. Last but not least, we also had a matter with
Chinese language Installation. The convenience of this has been causing a lot. Customers
always complaint because they had to wait for long and sometimes the
installation was not successful or even made customers’ phones die.
CEO Comment: We should ask Nokia care Center to update their
Chinese installation software frequently. More importantly, Chinese language
should be upgraded from warehouse.
Mr. Chan soma:
NPD Supervisor
1. First of all he thanked to management and top
management for changing the look of NPD showroom. Then he began talking the
condition of customers flowing to his showroom. He said most of the customers
were local people about 60% to 70% and another 30% were Chinese, Philippines
and foreigner. In addition, it was quite similar to other showrooms that more
customers were normally on Saturday and Sunday.
2. Returning to the difficulty he faced; he said
ongoing matter is our Nokia phone with made by China. He said we tried to
explain them about this but some customers felt not satisfied with though they
still bought our phones. Another problem was also Chinese language that was not
available in some phones. It took long time to upload so customers felt
impatient.
CEO Comment: After some changes were offered to NPD, I can see
slight improvement. As I seen there were a lot of customers visiting NPD even
in the morning. Anyway CEO recommended that you had to tell cleaner to clean
showroom more frequent because CEO said the appearance of showroom is very
important for customers and Nokia brand.
Mr. Sovannarith
NSM Supervisor (Stand by for NHO)
1. For NHO he said there is a difficult with customers’
traffic because they found difficult to access to our showroom when they wanted
to buy from our store. Related to this, there was also a police post next to waiting
to fine people. Therefore some customers would be afraid of fining so they
might not come to purchase here instead they probably go anywhere.
CEO Comment: I understand the difficulty and I would try to find
solution for this.
Ms. Sovary: NPC
Supervisor
1. As normal she said there are many customers who came
and bought our products especially on weekends. Most of them are local, Chinese
and foreigners even though there was a drop of our sale if we compared sale
volume in 2008 and 2009.
CEO: CEO asked: How many percentages of sales drops for
NPC comparing 2008 and 2009?
Mr. Setha (Retails Director) handled the question. He said
there was approximately 20% decline in sale volume if we compared to last year.
2. Then Ms. Sovary began describing about the obstacles
she encountered in 2009. First of all is stock problem. She said that sometimes
phones in NPC were not available for customers need so some customers came back
home with nothing.
Mr. Setha: he said before we actually had a problem with this
but now this was solved. In addition, he said now we had our own phones stock
that made us easy to make phone order.
3. The other problem is accessory. Every day there were
many customers asking to buy some accessories such as chargers, batteries and
so on. When we replied we did not have accessories, almost customers complained
us with this.
CEO Comment: To avoid any complaints, we shouldn’t say “No or we
don’t have” to customers when they asked for it. Instead, you could tell them
that the original accessories prices are expensive. Additionally CEO asked Mr.
Shiang to quote the price of accessories to be shown for the customers. CEO
believed that when they saw the price, they would not buy it.
Ms. Chenda: NSSV Cashier
1. She began talking about her customers in NSSV. She
said there were more foreign clients than local customers visiting her
showroom. Most of them came more on Saturday and Sunday.
2. Anyway she said the price of each phone was ok
because normally when customers walked in, 100% they bought our products. But
the problem was that people seem not to know our showroom as the place for
selling Nokia phone but for phone display only. Therefore, when they needed to
phones, they would go somewhere else. Moreover, Accessory was also ongoing
issue that we faced. She said some people asked for accessories, but we did not
have for them so they felt unhappy with us as result, some of them did not come
to our showroom again.
Mr. Setha, Retail
Director, said: Regarding to the problem
that people seem not to know our showroom, he began to ask marketing department
for help. He requested Mr. Warren to make promotion event there.
CEO Comment: In response to this, CEO asked Mr. Warren to make a
promotion there on Chinese New Year in the coming month.
Mr. Warren remarked that we are going to arrange a promotion
event there as request.
CEO Comment: CEO said when we did promotions and people knew
about our showrooms. Then they would walk in, so all of your jobs were to
attract and satisfy customers need. In addition, she remarked the look of each
showroom was absolutely important to attract more customers thus your place
needed to be clean, tidy and neat.
Mr. Warren:
Acting Corporate Director
1. Briefly he started talking about his promotion plans
for 2010 as the following:
1. Play Music (Express Music)
2. Ovi mail
3. My First Nokia (MFN)
4. Convergence( N series)
Here is one of the four described
step:
*Play all music
*Dance with Nokia
The attendees are selected
from Phnom Penh, Siem Reap and Battembong.
There are two segments of
this game: SOLO (1 Person) and Group dance (4 people)
Final dance would be held
in Phnom Penh and the winner will get a phone (N.X6) and cash.
The above four strategies are the promotional activities that he
committed to do for 2010 if Nokia accept our proposal.
CEO: Did you think the above promotion plans would help
your sale growth? CEO asked.
Ms. Sovary handled the question. She thought the above would
help her sales because if he did promotion with express music, we would sell
express music phones best.
Mr. Shiang: Field
Force Manager
To start with, he started explaining about how to display phones and the
four symbols of Essential, Style, Business and Multimedia.
Here are detailed list:
|
Essential
|
Style
|
Business
|
Multimedia
|
|
1*** (1202……)
2***
3***
6***
|
Express Music
5*** (5800…….)
7***
8***
X series
|
E series (E52……)
|
N series (N97……..)
|
CEO: CEO asked each supervisor what they would do when
they went back to their showroom.
The answers
started from the following:
1. Ms. Chenda said she would try her best to promote
sale growth.
2. Ms. Sovary said she would take more attention on her
job and took advice from the meeting today to share to her staff and promote
her showroom.
3. Mr. Sovannarith said he would take advice from top
management to share to his staff.
4. Mr. Chan soma said he would have a meeting his staff
in order to share advice to them and he said he would ask cleaner to clean more
frequently.
5. Mr. Sokunthea said when he came back; he would share
advice from top management to his staff.
6. Mr. Savan
said he would try to push sale growth.
CEO Conclusion: CEO thanked participants for joining the meeting and
CEO hoped that after this meeting, we would try to promote our sale growth.
Adjournment:
The meeting was adjourned at 12 pm
Written
& Submitted by
Mr. Yen Chan soma
NPD
Supervisor (Retail Sales Department)
Business Letter
Writing: Responding to Inquiries and Requests for Information
By
Kenneth Beare,
About.com Guide
See More About:
IELTS SampleAim for a high IELTS Score. Online
study course and practice tests.www.scottsenglish.com
It is very important
to make a good impression when responding to inquiries from potential
customers. Of course, the best impression will be made by providing the
materials or information that the perspective client has asked for, this
positive impression will be improved by a well written response.
Remember to place your or your company's address at the top of
the letter (or use your company's letterhead) followed by the address of the
company you are writing to. The date can either be placed double spaced down or
to the right. You can also include a reference number for correspondence.
Important Language to Remember
·
The
Start:
Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms
for women unless asked to use Mrs or Miss)
·
Thanking
the Potential Customer for His/Her Interest:
Thank you for your letter of ... inquiring
(asking for information) about ...
We would like to thank you for your letter of ... inquiring (asking for information) about ...
We would like to thank you for your letter of ... inquiring (asking for information) about ...
·
Providing
Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose ...
Enclosed you will find ...
We enclose ...
·
Providing
Additional Information:
We would also like to inform you ...
Regarding your question about ...
In answer to your question (inquiry) about ...
Regarding your question about ...
In answer to your question (inquiry) about ...
·
Closing
a Letter Hoping for Future Business:
We look forward to ... hearing from you /
receiving your order / welcoming you as our client (customer).
·
Signature:
Yours sincerely (remember use 'Yours
faithfully' when you don't know the name of the person you are writing and
'Yours sincerely' when you do.
Example Letter
Jackson Brothers
3487 23rd Street
New York, NY 12009
3487 23rd Street
New York, NY 12009
Kenneth Beare
Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501
Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501
September 12, 2000
Dear Mr Beare
Thank you for your inquiry of 12 September asking for the latest
edition of our catalogue.
We are pleased to enclose our latest brochure. We would also
like to inform you that it is possible to make purchases online at
http:\\jacksonbros.com.
We look forward to welcoming you as our customer.
Yours sincerely
(Signature)
Dennis Jackson
Marketing Director
Jackson Brothers
Marketing Director
Jackson Brothers
By
Kenneth Beare,
About.com Guide
See More About:
The following letters
introduce products for sales.
Useful Key Phrases
·
Are you having trouble
...
·
This is why it is
important to have ...
·
At X, we have the
skills and experience to ...
·
May we stop by and
offer you a FREE estimate of how much it would cost to ...
·
If so, give us a call
at X and set up and appointment with one of your friendly operators.
Example Letter
Document Makers
2398 Red Street
Salem, MA 34588
2398 Red Street
Salem, MA 34588
March 10, 2001
Thomas R. Smith
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
Dear Mr. Smith:
Are you having trouble getting your important documents formatted
correctly? If you are like most business owners, you have trouble finding the
time to economically produce good-looking documents. This is why it is
important to have a specialist take care of your most important documents. At
Documents Makers, we have the skills and experience to come in and help you
make the best possible impression. May we stop by and offer you a FREE estimate
of how much it would cost to get your documents looking great? If so, give us a
call at and set up and appointment with one of your friendly operators.
Sincerely,
(signature here)
Richard Brown
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